FAQs
Q: How long does it take to receive my coffee order?
A: For postal orders, we dispatch the next working day. If you choose Click and Collect, your order will be ready for pickup the next working day.
Q: What shipping methods do you offer?
A: We use Royal Mail Tracked 48 for postal orders, ensuring reliable and secure delivery. For local customers, we provide Click and Collect service from our coffee shop in Exeter.
Q: Can I track my coffee delivery?
A: Yes, all postal orders come with tracking information. You'll receive a tracking number once your order is dispatched.
Q: Do you offer wholesale coffee purchasing?
A: Absolutely! We cater to wholesale customers with special pricing and tailored solutions. Contact us to discuss your wholesale coffee needs.
Q: Are your coffee beans freshly roasted?
A: Yes, we take pride in roasting our beans in-house to ensure maximum freshness. Your coffee is roasted to order for optimal flavour.
Q: What payment methods do you accept?
A: We accept various payment methods, including credit/debit cards, providing a secure and convenient checkout experience.
Q: Do you offer returns or refunds?
A: We strive for customer satisfaction. If you're not happy with your purchase, please contact us within 14 days of receipt, and we'll gladly arrange a refund or exchange.
Q: Are your coffee beans ethically sourced?
A: Yes, we are committed to ethical sourcing practices. We work closely with reputable suppliers who prioritise fair trade and sustainable farming methods.
Q: How can I contact customer support?
A: You can reach our friendly customer support team via email, or by visiting our coffee shop during business hours. We're here to assist you with any queries or concerns.