1. Q: How long does it take to receive my coffee order?

  2. A: For postal orders, we dispatch the next working day. If you choose Click and Collect, your order will be ready for pickup the next working day.

  3. Q: What shipping methods do you offer?

  4. A: We use Royal Mail Tracked 48 for postal orders, ensuring reliable and secure delivery. For local customers, we provide Click and Collect service from our coffee shop in Exeter.

  5. Q: Can I track my coffee delivery?

  6. A: Yes, all postal orders come with tracking information. You'll receive a tracking number once your order is dispatched.

  7. Q: Do you offer wholesale coffee purchasing?

  8. A: Absolutely! We cater to wholesale customers with special pricing and tailored solutions. Contact us to discuss your wholesale coffee needs.

  9. Q: Are your coffee beans freshly roasted?

  10. A: Yes, we take pride in roasting our beans in-house to ensure maximum freshness. Your coffee is roasted to order for optimal flavour.

  11. Q: What payment methods do you accept?

  12. A: We accept various payment methods, including credit/debit cards, providing a secure and convenient checkout experience.

  13. Q: Do you offer returns or refunds?

  14. A: We strive for customer satisfaction. If you're not happy with your purchase, please contact us within 14 days of receipt, and we'll gladly arrange a refund or exchange.

  15. Q: Are your coffee beans ethically sourced?

  16. A: Yes, we are committed to ethical sourcing practices. We work closely with reputable suppliers who prioritise fair trade and sustainable farming methods.

  17. Q: How can I contact customer support?

  18. A: You can reach our friendly customer support team via email, phone (07311 668222), or by visiting our coffee shop during business hours. We're here to assist you with any queries or concerns.